Refund policy

Prettyluxjewelry Return & Refund Policy

At Prettyluxjewelry, we take pride in the quality of our products and carefully inspect each item before shipping.

All Sales Are Final  
All sales are final. We do not accept returns or offer refunds unless an error was made on our end.

Order Issues (Our Error)  
If you receive the wrong product or incorrect sizing due to an error on our part, you must contact us within 24 hours of your package being marked as delivered to have the issue resolved.

To help us fix the issue quickly, please include:  
- Your order number  
- Clear photos of the item received  
- A brief description of the issue  

Once reviewed, we will offer a replacement or appropriate solution.

Contact Us  
If you experience any issues with your order, please reach out to us as soon as possible so we can make it right.

Thank you for supporting Prettyluxjewelry ✨